ITIL 4 Osnove - Osnove Upravljanja IT Servisima (Besplatan Online Kurs sa Sertifikatom)

Learn how to use the Information Technology Infrastructure Library (ITIL) framework in this free online IT course.

‘ITIL 4’ is the latest addition to the Information Technology Infrastructure Library (ITIL) family. As a flexible IT service management (ITSM) framework, ITIL 4 can be tailored to an organisation's specific needs and circumstances by providing a common language and best practices for IT service management. This course lays out the fundamentals of this ITSM framework and explains how to apply for ITIL certification to reap its many benefits.

What You Will Learn In This Free Course

• Define the term ‘ITIL framework’ and describe the ITIL 4 version
• Define ‘service management’ and ‘value co-creation’ in the context of organisations
• Explain how products, services, utility, warranty and service relationships work
• Recognise different stakeholders in service management
• Discuss each of the four dimensions of the ITIL 4 framework in detail
• List the six factors that can impact the four dimensions of the ITIL 4 framework
• Analyse the ITIL Service Value System and discuss its five elements
• Describe the ITIL Service Value Chain and its six components
• Recognise the importance of acquiring ITIL certification
• Compare the opportunities for acquiring ITIL certifications for SMEs and large corporations
• Outline the levels of ITIL certification
• Evaluate different certification streams encountered after ITIL Foundation Certification

We are Alison, one of the world’s largest free learning platforms for education and skills training. Founded in 2007, we are a for-profit social enterprise dedicated to making it possible for anyone to study anything, anywhere, at any time - for free and online. Through our mission we are a catalyst for positive social change, creating opportunity, prosperity, and equality for everyone.

Build Your Career In 3 Easy Steps

Free Personality Assessment, Understand Who You Truly Are!

Alison’s free Workplace Personality Assessment gives you a simple scientific report of your top skills & strengths in just 12 minutes. Take the recommended free courses to boost your strengths!

Fast Track Your Career With Alison's Career Guide

From software developer and business manager to head nurse and chef, browse 600+ exciting careers and the courses you need to achieve them. Discover all you need to know about job responsibilities, and the experience you require, and get suggested courses to learn the skills to succeed!

Get Hired, Create a Job-Winning Resumé

Create a job-winning Resumé with Alison’s Resumé Builder and apply for your dream job

Advance Your Career. Learn In-demand Skills.

Upskill in business analytics, health care, graphic design, management and more.