ITIL 4 Fundamentos - Princípios de Gerenciamento de Serviços de TI (Curso Online Gratuito com Certificado)

Learn how to use the Information Technology Infrastructure Library (ITIL) framework in this free online IT course.

‘ITIL 4’ is the latest addition to the Information Technology Infrastructure Library (ITIL) family. As a flexible IT service management (ITSM) framework, ITIL 4 can be tailored to an organisation's specific needs and circumstances by providing a common language and best practices for IT service management. This course lays out the fundamentals of this ITSM framework and explains how to apply for ITIL certification to reap its many benefits.

What You Will Learn In This Free Course

• Define the term ‘ITIL framework’ and describe the ITIL 4 version
• Define ‘service management’ and ‘value co-creation’ in the context of organisations
• Explain how products, services, utility, warranty and service relationships work
• Recognise different stakeholders in service management
• Discuss each of the four dimensions of the ITIL 4 framework in detail
• List the six factors that can impact the four dimensions of the ITIL 4 framework
• Analyse the ITIL Service Value System and discuss its five elements
• Describe the ITIL Service Value Chain and its six components
• Recognise the importance of acquiring ITIL certification
• Compare the opportunities for acquiring ITIL certifications for SMEs and large corporations
• Outline the levels of ITIL certification
• Evaluate different certification streams encountered after ITIL Foundation Certification

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