Kurs online Obsługi Klienta

CPD Approved

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer's requirements are met.

But how is this done? How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

Recommended System Requirements

• Browser: Up to date web browser
• Video: Up to date video drivers
• Memory: 1Gb+ RAM
• Download Speed: Broadband (3Mb+)

Duration: 75 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

Simple, Effective & Practical Training

Acudemy is a training provider based in Central London that specialises in accredited and bespoke training courses. Popular courses we cover include accounting & finance, sales & marketing & project management.

Who We Are

Acudemy Ltd is a training centre based in Central London that specialises in accredited and bespoke training for small businesses and individuals.

Established by Professional Accountants and Senior Business Entrepreneur’s wishing to raise and widen participation and achievement of people within the industry, therefore becoming a valuable resource to employers.

Acudemy provides accredited and bespoke training courses in popular business categories such as accounting and finance, sales and marketing and project management. We offer short-term courses, weekend courses and in-house training at our London training centre or at a location of your choice.

Our Mission

With a team comprised of professionals and senior business entrepreneurs, our mission is to enable and encourage people within the industry to take part in training and maximise their achievements. An undeniably valuable resource for all types of corporations, our name will be intrinsically associated with superior training.

Acudemy Training operates in accordance with an ethos based on rigorous values.

Training Values

• Providing participants with an environment that will empower them whilst developing their skills
• To act as a catalyst for effective partnerships between employers and employees
• Rewarding dedication, commitment and effort by the provision of best-in-class training
• Committed to fulfilling clients’ needs and managing the expectations of both learners and employers
• Working in accordance with best practice
• Celebrating the success of others

Our training programmes are designed to empower learners, enabling them to achieve their educational and career goals. We build bright futures by facilitating participants with the skills to bring about a unique combination of benefits for themselves and their employer.

Why Choose Us

Since 2013, Acudemy Training has been providing accredited and bespoke training across specialisms such as accounting and finance, leadership and management. Here are three little things that make training with Acudemy special.

Achieve Your Career Goals

Our service is specifically designed to enable individuals to achieve their educational and career goals by using our hands-on training program approach, which is structured to encourage participants to further develop their theoretical knowledge via a practical application.

Ideal for those looking to further their self-development.

Flexible & Affordable

Our focus is very much on the provision of flexible learning options within smaller groups, thus ensuring maximum interaction and participation of candidates. We also take the time to monitor our costs as one of our strengths is making sure that our courses are affordable by all career-driven candidates, no matter their level of knowledge or experience.

Exceptional Support

Our experienced team is always on hand to help. Our exceptional levels of support and guidance mean whenever you need advice or encouragement, we’ll be right there by your side. Whether you want to improve your career prospects, gain that promotion, get back to work or simply stand out from the crowd, Acudemy can help you as nobody else can.