Introduction to Problem Solving

Overview

"On-line is the most cost-effective and fastest way to train your staff in practical problem-solving techniques"

This CQI (Chartered Quality Institute) and IRCA certified FD102: Introduction to Problem Solving eLearning course is centred around the concept of using a single A3-size sheet of paper to capture knowledge from each problem-solving activity. This type of problem-solving methodology has been used by many highly successful organisations and can be applied in a range of circumstances. For example, the car manufacturer and multinational corporation, Toyota, use this methodology to train their employees and embed a way of thinking. It is a structured problem-solving approach that has a direct impact on their continuous improvement efforts and success.

The CQI is the only body which offers Chartered Quality Professional status, which is highly valued by employers.

This course will provide you with an understanding of the fundamental tools, techniques and structured methodologies for problem-solving and the capability to participate as a member of a problem-solving team, applying all of the key tools to support the development of robust and sustainable solutions.

Duration of course: Completing all the exercises as designed by reflecting on a real problem as you go, the indicative completion time is 16.5 hours (Broken down into 10 to 15-minute bite-size learnings). The system tracks your progress, so the next time you log in, you simply pick up from where you left off.

Structure: 4 modules, including real-life rail sector manufacturing example, knowledge assessments, three exercises with tutor feedback + final assessment on completion.

Support materials: 50-page e-learning course notes mailed out on registration (For UK based learners only)

Assessment: 40 multiple choice questions assessment at the end of the course (75% pass mark)

Price: £249 (Includes, course, guidance notes booklet, A3 template and Institute certificate)

We offer clients the option to customise our SCORM compliant materials, tailoring the look and feel of any public or private sector companies.

Outcome

This Practical Problem Solving course will provide you with an understanding of the skills required to apply the A3 process effectively in the workplace. At the end of the course you will know how to describe a problem, its nature, scope and impact, understand how and when to use the Seven Quality Tools and the importance of visual management techniques to expose abnormalities against a standard or plan.

On completion of the course, you will gain a Chartered Quality Institute & IRCA endorsed certificate FD102 Introduction to Problem Solving. You will feel confident to participate in team-based problem-solving efforts within your organisation.

About Coaching For Change

We coach train and mentor individuals to become leaders of change in driving towards a leaner, innovative and continuously improving organisation. We have a proven track record of helping clients significantly reduce costs whilst sustaining performance in Safety, Quality, Cost, Delivery, Productivity and Morale.

We have built up a collaborative network of consultants approaching 60 people. Our consultants have experience of seeing and developing best practice within Shingho prize winning businesses. 90% have worked in Toyota at Group Leader level or higher. We bring a "different thinking way" from traditional management. We are "hands-on" in the workplace and do whatever it takes to ensure rapid sustainable change. That does not mean taking the ownership away from personnel within the system or internal change leaders.

The clients we like to work with, don't just send someone on a training course for them to return back to work - business as usual. They want to make a difference and so do we! Our ethos and portfolio are designed to drive real learning by applying new tools, techniques and methodologies in the workplace.

We are committed to the standards and professionalism outlined by the Chartered Management Institute. We deliver consultancy qualifications through the Institute of Business Consulting (part of the Chartered Management Institute). The only professional body in the UK dedicated to promoting the highest standards of management and leadership excellence.

We are an approved centre with the Institute of Leadership and Management The UK's largest awarding body for leadership and management qualifications and the Chartered Management Institute offering a wide range of qualifications and endorsed programs focussed on change leadership, coaching and business improvement techniques.

We are focussed on sustainable change in pursuit of excellence and recognised for it!