Diploma in Reception Skills (Free Online Course)

Learn how to perform the duties of a receptionist effectively in this free online office administration training course.

Do you consider yourself to be productive and organised? Are you good at multitasking, meeting deadlines and working with people? If so, you might make a superb receptionist who assists with key roles and services to ensure the smooth running of your organisation’s offices. This administration training course teaches you how to meet your responsibilities as one of many types of receptionist and explains how to improve workplace health and safety.

What You Will Learn In This Free Course

• Identify the roles and duties of a receptionist
• List the different types of receptionists
• Explain how to handle difficult customers and situations
• Describe how to effectively manage a database
• Compare the duties of a receptionist to the role of a secretary
• Identify who is responsible for health and safety in the workplace
• Explain why confidentiality is important and how to maintain it
• Distinguish between written and verbal communication
• Discuss the importance of teamwork
• Summarise how to make a reception area look welcoming and professional
• Analyse the potential future career paths available to a receptionist

We are Alison, one of the world’s largest free learning platforms for education and skills training. Founded in 2007, we are a for-profit social enterprise dedicated to making it possible for anyone to study anything, anywhere, at any time - for free and online. Through our mission we are a catalyst for positive social change, creating opportunity, prosperity, and equality for everyone.

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